MY DISH PTY LTD (ABN 35 003 749 844) t/a NuFoodz (we, us or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, our websites and our services.
1. The information we collect
Personal information is information or an opinion about an identifiable individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
Depending on how you interact with us, we may collect the following types of personal information:
- Identity Data – such as your name, age, date of birth, gender, profession or occupation, and any identification details you choose to provide.
- Contact Data – such as your telephone number, postal address, delivery address and email address.
- Financial Data – such as your payment card and bank account details. These are typically collected and stored by our third‑party payment processor; we do not generally have direct access to full card details.
- Transaction Data – such as details about payments you make to us, orders you place with us, and other details of products and services you purchase from us (or that we purchase from you).
- Technical and Usage Data – when you visit our websites or use our online services, this may include your IP address, device identifiers, browser type and version, time zone setting and location, operating system and platform, pages viewed, session duration, referring pages, search terms, and interactions with our websites (including through cookies, analytics tools and similar technologies).
- Profile Data – such as your username and password, profile information, preferences, saved delivery addresses, order history, dietary preferences you choose to provide, content you submit or share via our platforms, and support requests.
- Interaction Data – information you provide when you participate in promotions, surveys, competitions, events, referral programs or other interactive features.
- Marketing and Communications Data – such as your preferences for receiving marketing from us and from our partners, and your communication preferences.
- Professional Data – if you work with us, apply for a role, or otherwise provide services to us, we may collect information about your work history, qualifications, referees, and details about any licences or authorisations you hold.
Sensitive information is a subset of personal information that is afforded a higher level of protection (e.g. information about your health, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, or criminal history). We do not seek to collect sensitive information about you. If we ever need to collect sensitive information and the law requires it, we will first obtain your consent and only use it as permitted by law.
2. How we collect personal information
We may collect personal information in a variety of ways, including:
Directly from you – when you:
- create an account or place an order;
- communicate with us (for example by email, phone, live chat or social media);
- sign up to our marketing communications, promotions, competitions or events;
- submit feedback, reviews or support requests; or
- apply for a role or provide services to us.
Through our websites and digital services – using cookies, analytics and similar technologies that collect Technical and Usage Data when you browse or interact with our online properties.
From third parties, for example:
- delivery partners and couriers;
- payment processors and financial institutions;
- marketing, analytics and technology providers;
- business partners and referral sources; and
- from publicly available sources where appropriate.
Where we receive personal information about you from a third party, we will handle it in accordance with this Privacy Policy.
If you provide us with personal information about another person, you must ensure that you are authorised to do so, and that the individual is aware of this Privacy Policy and how we will handle their information.
3. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information for purposes including:
Providing our products and services
- to enable you to create and manage an account, and to log in securely;
- to process, fulfil and deliver your orders (including managing substitutions, delivery time windows and delivery instructions);
- to manage meal plans, subscriptions and recurring orders;
- to manage your bookings, events or appointments.
Communicating with you
- to respond to your enquiries, feedback and support requests;
- to notify you about changes to our services, terms or policies;
- to contact you about your orders, deliveries, account status or payment issues.
Business operations and improvements
- for internal record‑keeping, accounting, invoicing and billing;
- for analytics, reporting and market research to help us improve our products, menus, services, customer experience and website;
- to test, develop and enhance our technology, logistics and integrations (including with vendor partners).
Marketing and promotions
- to send you marketing communications, offers, promotions, competitions, loyalty rewards and other information we think may be of interest to you, in accordance with your preferences and applicable laws;
- to personalise content and advertising, including on our sites and third‑party platforms, using cookies and analytics.
Employment and partnerships
- to assess job applications and manage recruitment;
- to manage relationships with our suppliers, vendors and other business partners.
Legal, compliance and risk management
- to comply with our legal and regulatory obligations;
- to prevent, detect and investigate fraud, security incidents and other misuse;
- to establish, exercise or defend legal claims.
We may also otherwise collect, use and disclose your personal information where you have given your consent, or where authorised or required by law.
4. Disclosing personal information to third parties
We may disclose your personal information to third parties where reasonably necessary for our business, where you have given your consent, or where the law permits or requires us to do so. These third parties may include:
- our employees, contractors and related entities;
- technology and infrastructure providers (e.g. hosting, cloud storage, IT support, email, SMS and push‑notification services);
- payment processors and financial institutions;
- delivery, logistics and courier partners;
- analytics, advertising and marketing partners (including those who assist with audience measurement, remarketing and campaign management);
- professional advisers (for example, accountants, auditors, insurers, lawyers and bankers);
- business partners, agents, distributors and integration partners;
- prospective purchasers and their advisers in connection with a merger, acquisition or sale of our business or assets;
- courts, tribunals, regulators and law enforcement agencies, where required or authorised by law, including in connection with unpaid debts or legal proceedings;
- third‑party analytics and cookie providers that collect Technical and Usage Data; and
- any other third parties to whom you authorise us to disclose your personal information, or as permitted or required by law.
5. Cookies, analytics and advertising
We use cookies and similar technologies on our websites to:
- help our sites function correctly and securely;
- remember your preferences (such as saved addresses, cart contents and session information);
- understand how our websites and campaigns are used;
- show you more relevant content and advertisements, including on third‑party platforms.
We may use tools such as Google Analytics and other analytics or advertising services. These providers may use first‑party and third‑party cookies and identifiers to collect Technical and Usage Data about your visits to our sites and other websites.
You can manage cookie settings in your browser. If you block or delete cookies, some parts of our website may not function properly.
For information on how Google uses data, you can refer to Google’s own privacy and cookie resources and opt‑out tools (such as the Google Analytics opt‑out browser add‑on and ad personalisation settings).
6. Overseas disclosures
We primarily store personal information in Australia. However, some of the third parties we work with (such as cloud hosting, analytics or support providers) may be located in, or process information from, other countries.
Where we disclose your personal information outside Australia, we will do so in accordance with the Australian Privacy Principles, and we will take reasonable steps to ensure that the recipient protects your information in a way that is consistent with this Privacy Policy.
7. Your rights and choices
Providing information
You do not have to provide personal information to us. However, if you choose not to, it may affect our ability to provide you with certain products or services (for example, we may not be able to fulfil your order or respond fully to your enquiry).
Marketing communications
You can opt out of marketing emails and similar communications at any time by using the unsubscribe link in the message or by contacting us using the details below. We may still send you non‑marketing communications (for example, about your orders, deliveries or important service updates).
Accessing your information
You may request access to the personal information we hold about you. We may need to verify your identity and, in some cases, an administrative charge may apply. In certain circumstances, we may be permitted or required by law to refuse access; if so, we will explain why and let you know if there are other ways to obtain the information.
Correcting your information
If you believe any personal information we hold about you is inaccurate, out of date, incomplete or misleading, please contact us. We will take reasonable steps to correct the information. If we are unable to update your information, we will explain why and tell you how you can complain.
8. Complaints
If you have concerns about how we have handled your personal information, please contact us using the details below with full details of your complaint. We will investigate and respond to you in writing, outlining the outcome and any steps we will take.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.
9. Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include appropriate physical, technical and administrative safeguards.
However, no method of transmission over the internet or method of electronic storage is completely secure. Transmission of information is at your own risk, and we cannot guarantee the absolute security of your data.
10. Third‑party sites and services
Our websites and services may contain links to third‑party sites or services that we do not operate or control. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third‑party sites you visit.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last updated” date. We encourage you to review this page regularly to stay informed about how we handle your personal information.
12. Contact us
For any questions, concerns or notices regarding this Privacy Policy or your personal information, please contact us at:
NuFoodz
Email: support@nufoodz.com